Refund Policy
Refund Policy
This Refund Policy explains how refund requests are handled for subscriptions and billing issues related to CareNest.
1. Monthly Subscriptions
Monthly subscriptions are generally billed in advance for the upcoming monthly period. Unless required by law, monthly subscription charges are typically non-refundable once the billing period begins.
2. Annual Subscriptions
Annual subscriptions, when offered, are billed in advance for the full annual term. Refund requests for annual plans may be reviewed on a case-by-case basis and may be reduced to account for usage already provided, elapsed service time, or third-party processing costs.
3. Trial Access
If a free trial is offered, no refund applies to the trial period itself because no subscription fee is charged during that free trial period. To avoid a renewal charge, cancel before the trial converts into a paid plan.
4. Refund Eligibility
Refund eligibility may be considered in limited situations such as duplicate billing, clear billing errors, or charges processed after a valid cancellation. Approval is not guaranteed and may depend on account history, timing, and provider records.
5. Duplicate Payment Policy
If the same invoice or renewal is charged more than once due to a duplicate transaction, contact support promptly. Verified duplicate payments may be reversed or refunded to the original payment method where feasible.
6. Failed Payment Policy
A failed payment does not automatically create a refund because funds were not successfully collected. If a bank statement shows a pending authorization that does not settle, release timing is controlled by the bank or payment provider rather than by CareNest.
7. Subscription Cancellation
Canceling a subscription prevents future renewals but does not automatically create a refund for the current billing period. Access may continue until the end of the paid term unless otherwise stated in the plan details.
8. Contact Support
For billing help or refund review, contact us through the public contact page or by email at help@carenest.vip. Please include the account email, invoice details, and the reason for the request.